Global Customer Accounts & Logistics Specialist

Michelman; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Michelman in Cincinnati, OH is seeking a Customer Account Specialist to join the Customer Service team. You will process orders, coordinate with Planning, Production, and Shipping, and ensure on-time delivery for domestic and international shipments.

Ideal candidates have 2+ years in customer service or order processing, with ERP experience (Oracle/JDE) and SFDC preferred. The role is hybrid onsite at our Cincinnati HQ, with a focus on accuracy, communication, and customer satisfaction.

Qualifications

• High school diploma required; college degree preferred.
• 2+ years in customer service, order processing, or related roles.
• Experience with international/domestic shipping and logistics preferred.
• Experience with ERP systems (Oracle/JDE) & SFDC preferred.

Responsibilities

• Manage customer orders from entry to shipment, including documentation.
• Coordinate with Planning, Production, Shipping, and freight forwarders.
• Ensure compliance with safety, transportation, and import/export regulations.
• Act as customer advocate, address inquiries, and resolve issues.
• Provide timely order status updates and expedi te orders as needed.

Skills

Customer service

Order processing

Communication

Bilingual English/Spanish

Incoterms & HazMat

ERP/ERP systems

Microsoft Office

Education

High school diploma

College degree preferred

Tools

Oracle/JDE ERP

Salesforce (SFDC)

Job description

Michelman in Cincinnati, OH is seeking a Customer Account Specialist to join the Customer Service team. You will process orders, coordinate with Planning, Production, and Shipping, and ensure on-time delivery for domestic and international shipments.

Ideal candidates have 2+ years in customer service or order processing, with ERP experience (Oracle/JDE) and SFDC preferred. The role is hybrid onsite at our Cincinnati HQ, with a focus on accuracy, communication, and customer satisfaction.