B2B Junior Account Manager - Client Success (Hybrid)

Corporation Service Company; Wilmington (DE); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship

Growth opportunities

On-the-job training

Job summary

Corporation Service Company in Wilmington, DE is hiring a Junior Account Manager to support global clients in a fast-paced B2B tech environment. You’ll be the primary contact for client inquiries and will help secure clients’ domain portfolios and digital assets.

We offer training, mentorship, and growth opportunities along with a hybrid work model to balance client needs with collaboration across internal teams.

Qualifications

• Experience in a customer-centric environment.
• Effective written and verbal communication skills.
• Ability to think critically and be solution oriented.
• Strong Microsoft Office skills including Excel, Word, and Outlook.
• Ability to learn and discuss new technology.
• Ability to work independently or in a team.

Responsibilities

• Respond promptly and accurately to client inquiries via chat, telephone, and email.
• Help customers manage a portfolio of domain names and digital assets to protect client brands.
• Troubleshoot and resolve customer orders and inquiries related to domains, DNS, and billing.
• Identify and escalate unresolved or complex issues to appropriate teams.
• Develop an in-depth understanding of services and communicate industry changes.
• Collaborate with DBS teams on client launches and projects.

Skills

Customer service

Communication

MS Excel

MS Word

Outlook

Team collaboration

Tools

MS Excel

MS Word

Outlook

Job description

Corporation Service Company in Wilmington, DE is hiring a Junior Account Manager to support global clients in a fast-paced B2B tech environment. You’ll be the primary contact for client inquiries and will help secure clients’ domain portfolios and digital assets.

We offer training, mentorship, and growth opportunities along with a hybrid work model to balance client needs with collaboration across internal teams.