Client Success Associate - Hybrid, Global B2B Tech

CSC; Wilmington (DE); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work schedule

Mentorship and training

Open Sesame access

Competitive benefits

Job summary

CSC is seeking a Junior Account Manager in Wilmington, Delaware, to serve as the primary client contact for CSC’s internet products and services in a fast-paced B2B setting. You will resolve inquiries, troubleshoot issues, and guide clients through domain portfolios and digital assets to ensure security and satisfaction.

You will collaborate with internal teams, support enterprise clients, and contribute to world-class service metrics while enjoying a hybrid work schedule and comprehensive

Qualifications

• Experience working in a customer-centric environment, industry and/or role
• Effective written and verbal communication skills
• Ability to think critically and be solution oriented
• Strong Microsoft Office skills including MS Excel, Word, and Outlook
• Ability to learn, adapt to, and discuss new technology
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers
• Ability to work independently, as well as on a team
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
• Previous experience of producing quality results with high attention to detail
• Ability to be direct, open, and honest when communicating with clients and co-workers
• Bilingual skills are a plus

Responsibilities

• Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
• Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
• Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
• Escalation Management: Identify and escape unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Product Knowledge: Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes. and new product offerings.
• Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
• Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.

Skills

Customer service experience

Written and verbal communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Learn new technology

Teamwork and independence

Organizational skills

Attention to detail

Direct, open communication

Bilingual skills (plus)

Tools

MS Excel

MS Word

MS Outlook

Job description

CSC is seeking a Junior Account Manager in Wilmington, Delaware, to serve as the primary client contact for CSC’s internet products and services in a fast-paced B2B setting. You will resolve inquiries, troubleshoot issues, and guide clients through domain portfolios and digital assets to ensure security and satisfaction.

You will collaborate with internal teams, support enterprise clients, and contribute to world-class service metrics while enjoying a hybrid work schedule and comprehensive