B2B Inside Sales & Service Pro

Builders FirstSource; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Builders FirstSource, Inc. is seeking a motivated Retail Sales & Customer Service Associate to support walk-in and B2B customers with product selection, pricing, and ordering.

You will provide quotes, schedule deliveries, and help drive daily sales goals in a fast-paced environment. Ideal candidates have a high school diploma or GED with some sales experience, strong communication skills, and familiarity with ERP and Office tools.

Qualifications

• High school diploma or GED; six months sales-related experience.
• Proficient in customer service and product selection inquiries.
• Ability to interpret pricing, discounts, and estimating formulas/guidelines.
• Strong verbal and written communication; detail oriented.

Responsibilities

• Assist B2B walk-in, phone, or email customers with product selection and pricing.
• Provide material estimates and quotes for factory-built homes.
• Enter orders and schedule product delivery.
• Manage daily work and meet productivity goals.
• Coordinate and conduct customer workshops.
• Resolve simple complaints; escalate complex issues.

Skills

Customer service

Sales techniques

Pricing & estimating

Communication skills

Detail orientation

ERP usage

Microsoft Office

Product knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

ERP program

Forklift (material handling)

Job description

Builders FirstSource, Inc. is seeking a motivated Retail Sales & Customer Service Associate to support walk-in and B2B customers with product selection, pricing, and ordering.

You will provide quotes, schedule deliveries, and help drive daily sales goals in a fast-paced environment. Ideal candidates have a high school diploma or GED with some sales experience, strong communication skills, and familiarity with ERP and Office tools.