Senior Inside Sales – B2B Construction Materials

Builders FirstSource; Pine Grove (Schuylkill County); On-site; USD 42,000 - 62,000; Full time

Job summary

Builders FirstSource in the United States is seeking an Inside Sales/Customer Service professional to support B2B customers, assist with product selection, pricing, and order processing, and provide quotations when needed.

This role emphasizes strong communication, customer service, and problem-solving skills, with opportunities to learn about building materials, pricing practices, and coordination of delivery and store operations.

Qualifications

• High school diploma or GED and 1 (one) year of sales experience or equivalent combination of education and experience.
• Strong verbal and written communication skills
• Knowledge of company products, competitor's products and company standards

Responsibilities

• Provides customer support to B2B customers and responds to telephone and e-mail inquiries from customers. Assists customers with issues such as product selection, pricing, availability, refunds/exchanges.
• Actively engages in selling company products and services. Provides material take offs, estimates and pricing of factory build homes. Enters orders into computer system.
• Schedules the production and delivery of orders with store operations.
• Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.
• Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities.
• May participate in coordinating and conducting customer workshops.
• Provides assistance to less experienced Inside Sales Representatives.
• May assist with store housekeeping, signage, stocking, inventory control and other related activities.

Skills

Sales experience

Customer service

Communication skills

Sales techniques

Education

High school diploma or GED

Tools

Office Suite

Job description

Builders FirstSource in the United States is seeking an Inside Sales/Customer Service professional to support B2B customers, assist with product selection, pricing, and order processing, and provide quotations when needed.

This role emphasizes strong communication, customer service, and problem-solving skills, with opportunities to learn about building materials, pricing practices, and coordination of delivery and store operations.