B2B Inside Sales & Customer Service Pro

HW Staffing co; Milford, Northern (MA, KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

HW Staffing Solutions in Milford, MA is seeking an experienced Customer Service Representative to support customers and the sales team with order processing, quotes, product information, and account management. This role focuses on B2B service, building relationships, and solving problems to drive sales growth.

Ideal candidates have 3+ years in customer service or inside sales, an Associate degree (or equivalent), and strong communication skills.

Qualifications

• 3+ years of customer service, inside sales, or account support experience.
• Associate degree preferred or equivalent experience.
• Strong order entry and customer follow-up skills.
• Excellent phone, written, and verbal communication skills.

Responsibilities

• Enter, process, and track customer orders
• Provide quotes, product information, and order updates
• Communicate with customers to understand current and future needs
• Resolve order issues and help ensure on-time delivery
• Support Inside and Outside Sales teams with customer accounts and opportunities
• Follow up with leads, past customers, and inactive accounts
• Identify opportunities to upsell and cross-sell products
• Maintain accurate customer and account information
• Assist with RFQs and prepare information for order fulfillment
• Provide professional phone and email support

Skills

Customer service

Inside sales

Order processing

ERP systems

Microsoft Office

Communication skills

Education

Associate degree or equivalent

Tools

IQMS

Microsoft Office

Job description

HW Staffing Solutions in Milford, MA is seeking an experienced Customer Service Representative to support customers and the sales team with order processing, quotes, product information, and account management. This role focuses on B2B service, building relationships, and solving problems to drive sales growth.

Ideal candidates have 3+ years in customer service or inside sales, an Associate degree (or equivalent), and strong communication skills.