Customer-Focused Inside Sales & Support Specialist

Barry-Wehmiller Companies Inc.; Sheboygan (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

BW Papersystems is actively seeking a Customer Service/Inside Sales Associate to drive direct sales opportunities while delivering comprehensive telephone and on-site support to customers. The role blends sales development with core customer service activities such as order processing, quotes, and shipment coordination.

The ideal candidate has 2+ years in sales and customer service, strong computer skills, and the ability to navigate MS Office.

Qualifications

• 2+ years of sales and customer service experience.
• Proficient with computers and Microsoft Office Suite.
• Blueprint reading a plus but not required.

Responsibilities

• Drive product sales by developing, identifying, and securing direct sales opportunities through various outreach activities.
• Generate market interest and close sales by executing projects, surveys, campaigns, site visits, and product demonstrations.
• Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) through effective lead qualification and nurturing.
• Prospect identification and outreach through cold calling, email marketing, and database profiling activities.
• Provide comprehensive telephone support to customers and manage incoming calls and emails for order requests.
• Take and close customer orders while providing quotes and coordinating shipments.
• Cross-sell new solutions to existing customers and maintain ownership of specified customer accounts.
• Travel to visit key accounts when required to build relationships and help manage their accounts.
• Support sales processes and handle warranty claims in coordination with VP, maintenance, and supervisors.
• Maintain on-call availability on weekends and holidays, with Friday through Monday coverage every two months.

Skills

Sales experience

Customer service experience

MS Office

Blueprint reading

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

BW Papersystems is actively seeking a Customer Service/Inside Sales Associate to drive direct sales opportunities while delivering comprehensive telephone and on-site support to customers. The role blends sales development with core customer service activities such as order processing, quotes, and shipment coordination.

The ideal candidate has 2+ years in sales and customer service, strong computer skills, and the ability to navigate MS Office.