B2B Customer Service & Inside Sales Pro

ASI Group; City of Yonkers (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

ASI Group, headquartered in Yonkers, is seeking a B2B Customer Service/Inside Sales Representative for Division 10 Products. You will service existing accounts, process orders, and provide pricing and delivery information while building long-term client relationships.

The role requires strong B2B customer service experience, excellent English communication, and proficiency with standard office software. Join a team focused on customer satisfaction and business performance in a fast-paced

Qualifications

• Prior BUSINESS TO BUSINESS Customer Service experience is a MUST
• Computer literacy with ability to learn and use computer programs
• Knowledge of general office equipment (copiers, phones, printers)
• Strong English reading, writing and spelling abilities

Responsibilities

• Service existing accounts, process orders and respond promptly to customer inquiries
• Provide pricing and delivery information
• Plan and organize daily work schedule to call on existing or potential customers
• Organize workflow to meet customer timeframes
• Provide outstanding customer service to improve business performance
• Resolve customer complaints by investigating problems and routing to appropriate source
• Maintain broad knowledge of products and services
• Obtain and evaluate information to handle product inquiries
• Participate in meetings to improve customer satisfaction
• Assist in developing and maintaining long-term customer relationships
• Communicate and coordinate with internal departments
• Other duties as assigned

Skills

B2B sales

Customer service

Order processing

Pricing information

CRM software

Communication

Time management

Tools

CRM software

Job description

ASI Group, headquartered in Yonkers, is seeking a B2B Customer Service/Inside Sales Representative for Division 10 Products. You will service existing accounts, process orders, and provide pricing and delivery information while building long-term client relationships.

The role requires strong B2B customer service experience, excellent English communication, and proficiency with standard office software. Join a team focused on customer satisfaction and business performance in a fast-paced