Customer Service

HW Staffing co; Milford, Northern (MA, KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

HW Staffing Solutions in Milford, MA is seeking an experienced Customer Service Representative to support customers and the sales team with order processing, quotes, product information, and account management. This role focuses on B2B service, building relationships, and solving problems to drive sales growth.

Ideal candidates have 3+ years in customer service or inside sales, an Associate degree (or equivalent), and strong communication skills.

Qualifications

• 3+ years of customer service, inside sales, or account support experience.
• Associate degree preferred or equivalent experience.
• Strong order entry and customer follow-up skills.
• Excellent phone, written, and verbal communication skills.

Responsibilities

• Enter, process, and track customer orders
• Provide quotes, product information, and order updates
• Communicate with customers to understand current and future needs
• Resolve order issues and help ensure on-time delivery
• Support Inside and Outside Sales teams with customer accounts and opportunities
• Follow up with leads, past customers, and inactive accounts
• Identify opportunities to upsell and cross-sell products
• Maintain accurate customer and account information
• Assist with RFQs and prepare information for order fulfillment
• Provide professional phone and email support

Skills

Customer service

Inside sales

Order processing

ERP systems

Microsoft Office

Communication skills

Education

Associate degree or equivalent

Tools

IQMS

Microsoft Office

Job description

## Customer ServiceEmployment Type:PermanentIndustry:Job Number: 63519838Pay Rate: $22-25 / hourSpecialty:Branch:Pay Type:## Job DescriptionCustomer Service Representative / Inside Sales SupportWe're hiring an experienced Customer Service Representative to support customers and the sales team with order processing, quotes, product information, and account management. This is a great opportunity for someone with B2B customer service or inside sales experience who enjoys building customer relationships and solving problems.What You'll Do* Enter, process, and track customer orders* Provide quotes, product information, and order updates* Communicate with customers to understand current and future needs* Resolve order issues and help ensure on-time delivery* Support Inside and Outside Sales teams with customer accounts and opportunities* Follow up with leads, past customers, and inactive accounts* Identify opportunities to upsell and cross-sell products* Maintain accurate customer and account information* Assist with RFQs and prepare information for order fulfillment* Provide professional phone and email supportWhat We're Looking For* 3+ years of customer service, inside sales, or account support experience* Associate degree preferred or equivalent experience* Strong order entry and customer follow-up skills* Excellent phone, written, and verbal communication skills* Strong attention to detail and organization* Proficient with Microsoft Office* ERP/order management system experience preferred* IQMS experience is a plus* Comfortable working independently and as part of a sales teamGreat Fit for Candidates With Experience In:B2B Customer Service - Inside Sales - Order Entry - Account Management - Sales Support - ERP Systems - Manufacturing Customer ServiceIf you enjoy working with customers, managing orders, and supporting sales growth, apply today!#INDFitchburg## Additional InformationAt HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality.HW Staffing Solutions is an Equal Employment Opportunity company.## Meet Your Recruiter##### Apply Now:-### Share This Job:to save this search and get notified of similar positions.