B2B E‑Commerce Program Manager: Growth & Adoption

Intelliswift - An LTTS Company; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Intelliswift - An LTTS Company in Plano, TX is seeking a senior sales and account management professional to lead strategic customer relationships in technology-focused accounts.

You will manage full lifecycle of accounts, track requests across internal teams, analyze data to uncover growth opportunities, develop aligned account plans, and drive adoption of the Client ecosystem while ensuring 100% customer satisfaction.

Qualifications

• Bachelor's degree preferred
• 5-7+ years experience in sales, account management, customer service, business development and strategic sales, preferably in Technology companies
• Get it done now attitude with experience in a highly autonomous environment
• Strong organizational skills with ability to create and maintain sales records and forecasting
• Strong project or program management experience with documentation, tracking and details
• Proven ability to develop and maintain effective work relationships and influence stakeholders
• Ability to articulate and present value proposition to target strategic partners
• Ability to gather and leverage data to develop compelling strategies and execute with clientless execution
• Strong customer-centric focus with ability to anticipate user needs
• Demonstrated ability to work with diverse teams to achieve results
• Demonstration of innovation and initiative; improve customer experience and processes
• Ability to anticipate how decisions affect customers, partners, ecosystem and operations
• Strong understanding of current technologies and systems supporting the digital ecosystem
• Strong understanding of ecommerce sites and merchandising

Responsibilities

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
• Track customer requests and status while working with internal teams to fulfill the need
• Analyze data and identify opportunities for improvement and growth within accounts and with Client B2B eCommerce
• Develop account plans aligned with customers' strategies, assess progress and guide them on transformation to mobility, driving adoption of the Client ecosystem
• Ensure 100% satisfaction with all prospects and customers

Skills

Get it done now attitude

Autonomous work style

Strong organizational skills

Data-driven decision making

Cross-functional collaboration

Strategic sales

Account planning

Relationship building

Communication with stakeholders

Presentation of value proposition

Education

Bachelor's degree preferred

Job description

Intelliswift - An LTTS Company in Plano, TX is seeking a senior sales and account management professional to lead strategic customer relationships in technology-focused accounts.

You will manage full lifecycle of accounts, track requests across internal teams, analyze data to uncover growth opportunities, develop aligned account plans, and drive adoption of the Client ecosystem while ensuring 100% customer satisfaction.