B2B E‑commerce & Customer Care Specialist

Coca-Cola Bottlers (CONA Services); Bedford (NH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

Coca-Cola Beverages Northeast is seeking a Customer Care Center Agent to deliver best-in-class service across our B2B e-commerce platform and support sales in the Coca-Cola bottler territory. You will build and maintain relationships with customers, assist onboarding, handle inquiries, and help grow our digital ordering experiences while collaborating with a team in a consumer-driven environment.

The role requires 2+ years in sales or customer service, strong communication, and proficiency with

Qualifications

• 2+ years of Sales, Care Center or Customer Service experience preferred.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Ability to multitask and remain calm under pressure, especially during peak hours.
• Exemplifies technical proficiency; familiar with e-commerce platforms and CRM software.

Responsibilities

• Promote and upsell products where suitable.
• Support customer onboarding and use of our e-commerce B2B platform.
• Assist inbound customers with technical or service issues.
• Make outbound calls based on business priorities.
• Meet daily shift call quotas and targets.
• Address customer needs and troubleshoot service problems.
• Adhere to communication guidelines while handling issues.
• Manage call records and order processing data.
• Maintain patience and empathy with customers.
• Collaborate with team to achieve goals.

Skills

Customer service

Sales

Communication

CRM software

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Coca-Cola Beverages Northeast is seeking a Customer Care Center Agent to deliver best-in-class service across our B2B e-commerce platform and support sales in the Coca-Cola bottler territory. You will build and maintain relationships with customers, assist onboarding, handle inquiries, and help grow our digital ordering experiences while collaborating with a team in a consumer-driven environment.

The role requires 2+ years in sales or customer service, strong communication, and proficiency with