E-commerce Sales & Care Specialist

Coca-Cola Beverages Northeast; Bedford (NH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Coca-Cola Beverages Northeast is seeking a Customer Care Center Agent to deliver excellent service, promote products, and support our e-commerce platform. You will build relationships with current and potential customers, manage inquiries, and contribute to business growth.

Strong communication, problem-solving abilities, and CRM proficiency are required; some travel may be needed. Benefits are offered per company policy in a team-focused, local community setting.

Qualifications

• 2+ years of sales, care center or customer service experience.
• Exceptional interpersonal and communication skills.
• Ability to multitask and remain calm under pressure.
• Experience with CRM software and e-commerce platforms is a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Promote and upsell products to customers.
• Support onboarding and use of the e-commerce B2B platform.
• Handle inbound inquiries and resolve issues.
• Make outbound calls based on priorities.
• Meet daily call quotas and targets.
• Maintain accurate call records and order processing.
• Collaborate with team to deliver excellent customer service.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Education

High school diploma

Tools

CRM software

Microsoft Office

E-commerce platform

Job description

Coca-Cola Beverages Northeast is seeking a Customer Care Center Agent to deliver excellent service, promote products, and support our e-commerce platform. You will build relationships with current and potential customers, manage inquiries, and contribute to business growth.

Strong communication, problem-solving abilities, and CRM proficiency are required; some travel may be needed. Benefits are offered per company policy in a team-focused, local community setting.