Customer Service Ambassador — Growth, Mentorship & Impact

Coca-Cola Bottling Co. Consolidated; Charlotte (NC); Presencial; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career Growth

Competitive Benefits

Purpose-Driven

Professional Development

Resumo da oferta

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is hiring a Customer Service Ambassador to resolve issues and de-escalate situations with internal and external customers.

You'll focus on myCoke ordering and ecommerce support, helping with troubleshooting, answering questions, first-call resolution and providing product assistance, while building strong customer relationships. The role requires attention to detail, the ability to multitask across screens, and collaboration with internal

Qualificações

• High school diploma or GED with 1 year of relevant experience.
• 1+ year of customer service experience preferred.
• Food/beverage industry experience preferred.

Responsabilidades

• Resolve customer issues via phone, email or chat and achieve first-contact resolution.
• Build and maintain customer relationships.
• Escalate complex issues to appropriate team.
• Collaborate with Customer Connection Hub and field teams.

Conhecimentos

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Formação académica

High school diploma or GED

Ferramentas

Microsoft Outlook

Excel

Word

Descrição da oferta de emprego

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is hiring a Customer Service Ambassador to resolve issues and de-escalate situations with internal and external customers.

You'll focus on myCoke ordering and ecommerce support, helping with troubleshooting, answering questions, first-call resolution and providing product assistance, while building strong customer relationships. The role requires attention to detail, the ability to multitask across screens, and collaboration with internal