Remote Call Center Specialist: Customer Care & Eco-Friendly

MaziCTools; United States; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free food and beverages during shifts

Provided company equipment for remote work

Gym membership

Job summary

Coca-Cola European Partners is seeking an Online Call Center Associate to deliver exceptional support to customer inquiries in Denver. You will be pivotal in maintaining customer satisfaction by utilizing negotiation and problem-solving skills to resolve complaints and inquiries.

The role requires a minimum of 3 years of customer service experience, strong communication abilities, and proficiency with CRM software. The position offers benefits such as free food, provided equipment for remote work, and a gym membership to promote a healthy lifestyle.

Qualifications

• Minimum of 3 years of experience in customer service, preferably in a call center or online support role.
• Excellent written and verbal communication skills.
• Proficient with CRM software and other customer service tools.

Responsibilities

• Provide top-notch service to customers via online channels.
• Investigate and resolve customer complaints swiftly and independently.
• Collaborate with other teams to enhance service delivery efforts.

Skills

Customer service experience

Negotiation skills

Problem-solving

Communication skills

Planning and organizational abilities

Education

High school diploma or equivalent

Tools

CRM software

Online communication platforms

Job description

Coca-Cola European Partners is seeking an Online Call Center Associate to deliver exceptional support to customer inquiries in Denver. You will be pivotal in maintaining customer satisfaction by utilizing negotiation and problem-solving skills to resolve complaints and inquiries.

The role requires a minimum of 3 years of customer service experience, strong communication abilities, and proficiency with CRM software. The position offers benefits such as free food, provided equipment for remote work, and a gym membership to promote a healthy lifestyle.