Bilingual Customer Service Advisor — Ecommerce Support

Coca-Cola Bottling Co. Consolidated; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is seeking a Customer Service Ambassador to identify and resolve customer issues, de-escalate concerns, and support the myCoke ordering and ecommerce platform.

You will provide general sales support, troubleshoot questions, and deliver first call resolution. Ideal candidates have a HS diploma or GED with some experience, strong attention to detail, excellent planning, and the ability to multitask across multiple screens and applications.

Qualifications

• High school diploma or GED with 1 year of relevant experience.
• 1+ year of customer service experience preferred.
• Food/beverage industry experience preferred.

Responsibilities

• General customer support by resolving issues and ensuring satisfaction via phone, email or chat.
• Build and maintain customer relationships.
• Escalate complex issues to the correct team or leader.
• Collaborate with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles.

Skills

Attention to detail

Planning

Organizational skills

Multitasking

MS Outlook

Excel

Word

Flexible schedule

Education

High school diploma or GED

Job description

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is seeking a Customer Service Ambassador to identify and resolve customer issues, de-escalate concerns, and support the myCoke ordering and ecommerce platform.

You will provide general sales support, troubleshoot questions, and deliver first call resolution. Ideal candidates have a HS diploma or GED with some experience, strong attention to detail, excellent planning, and the ability to multitask across multiple screens and applications.