Customer Sales Specialist

Coca-Cola Beverages Northeast; Bedford (NH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Coca-Cola Beverages Northeast is seeking a Customer Care Center Agent to deliver excellent service, promote products, and support our e-commerce platform. You will build relationships with current and potential customers, manage inquiries, and contribute to business growth.

Strong communication, problem-solving abilities, and CRM proficiency are required; some travel may be needed. Benefits are offered per company policy in a team-focused, local community setting.

Qualifications

• 2+ years of sales, care center or customer service experience.
• Exceptional interpersonal and communication skills.
• Ability to multitask and remain calm under pressure.
• Experience with CRM software and e-commerce platforms is a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Promote and upsell products to customers.
• Support onboarding and use of the e-commerce B2B platform.
• Handle inbound inquiries and resolve issues.
• Make outbound calls based on priorities.
• Meet daily call quotas and targets.
• Maintain accurate call records and order processing.
• Collaborate with team to deliver excellent customer service.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Education

High school diploma

Tools

CRM software

Microsoft Office

E-commerce platform

Job description

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

• You’ll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You’ll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You’ll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

At Coca-Cola Beverages Northeast, a Customer Care Center Agent is an ambassador of the Coca-Cola brand and specializes in customer service, sales, e-commerce, and support across our bottler territory. This role is responsible for building and maintaining professional relationships with our current and potential customers, providing best-in-class service, specialized to each customer and case. The Care Center Agent provides significant support in our e-commerce platform, enhancing digital customer experiences and orders, while also championing local and national initiatives and contributing to business growth.

• Help customers with promoting and selling our products, including upselling where suitable
• Support customer onboarding and long-term use of our e-commerce B2B platform
• Assist inbound customers with technical or service-related issues
• Make outbound calls based on business or sales priorities
• Achieve daily shift call quotas and targets established by the company
• Identify and address customer needs or issues, troubleshooting any service problems
• Adhere to communication guidelines while handling different customer problems
• Manage calls record, database organization, and other methods of order processing
• Demonstrates patience, understanding and empathy while addressing customer concerns
• Efficiently manages time to meet call quotas and targets
• Foster positive relationships with customers to enhance the image and public perception of Coke Northeast
• Works well with team members to achieve common goals

Job Requirements

• High school diploma, GED, or equivalent
• 2+ years of Sales, Care Center or Customer Service experience preferred
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Ability to clearly convey information and interact effectively with customers and internally
• Exemplifies technical proficiency; preferred familiarity with e-commerce platforms, Customer Relationship Management (CRM) software, and other relevant technologies
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations; must be decisive
• Ability to understand customer needs and present suitable sales and service options
• Excellent planning and organization skills
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Ability to occasionally travel, as business needs require.

Eligible employees may have access to a comprehensive benefits package, which may include:

• medical, dental, and vision insurance
• a 401(k) with company match
• life insurance
• paid time off
• fitness reimbursements
• tuition reimbursement
• employee discounts
• scholarship opportunities
• and more

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer

Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice

Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.