Customer Sales Specialist

Coca-Cola Bottlers (CONA Services); Bedford (NH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

Coca-Cola Beverages Northeast is seeking a Customer Care Center Agent to deliver best-in-class service across our B2B e-commerce platform and support sales in the Coca-Cola bottler territory. You will build and maintain relationships with customers, assist onboarding, handle inquiries, and help grow our digital ordering experiences while collaborating with a team in a consumer-driven environment.

The role requires 2+ years in sales or customer service, strong communication, and proficiency with

Qualifications

• 2+ years of Sales, Care Center or Customer Service experience preferred.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Ability to multitask and remain calm under pressure, especially during peak hours.
• Exemplifies technical proficiency; familiar with e-commerce platforms and CRM software.

Responsibilities

• Promote and upsell products where suitable.
• Support customer onboarding and use of our e-commerce B2B platform.
• Assist inbound customers with technical or service issues.
• Make outbound calls based on business priorities.
• Meet daily shift call quotas and targets.
• Address customer needs and troubleshoot service problems.
• Adhere to communication guidelines while handling issues.
• Manage call records and order processing data.
• Maintain patience and empathy with customers.
• Collaborate with team to achieve goals.

Skills

Customer service

Sales

Communication

CRM software

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

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Compensation: $23.00 per hour
Schedule: Monday-Friday, Mix of 2 different shift times: 8:00AM - 4:30 PM / 9:30AM - 6:00PM

Build a career where your work matters to the business, the customer, and the communities we serve.

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

• You’ll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You’ll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You’ll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

At Coca-Cola Beverages Northeast, a Customer Care Center Agent is an ambassador of the Coca-Cola brand and specializes in customer service, sales, e-commerce, and support across our bottler territory. This role is responsible for building and maintaining professional relationships with our current and potential customers, providing best-in-class service, specialized to each customer and case. The Care Center Agent provides significant support in our e-commerce platform, enhancing digital customer experiences and orders, while also championing local and national initiatives and contributing to business growth.

• Help customers with promoting and selling our products, including upselling where suitable
• Support customer onboarding and long-term use of our e-commerce B2B platform
• Assist inbound customers with technical or service-related issues
• Make outbound calls based on business or sales priorities
• Achieve daily shift call quotas and targets established by the company
• Identify and address customer needs or issues, troubleshooting any service problems
• Adhere to communication guidelines while handling different customer problems
• Manage calls record, database organization, and other methods of order processing
• Demonstrates patience, understanding and empathy while addressing customer concerns
• Efficiently manages time to meet call quotas and targets
• Foster positive relationships with customers to enhance the image and public perception of Coke Northeast
• Works well with team members to achieve common goals

Job Requirements

• High school diploma, GED, or equivalent
• 2+ years of Sales, Care Center or Customer Service experience preferred
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Ability to clearly convey information and interact effectively with customers and internally
• Exemplifies technical proficiency; preferred familiarity with e-commerce platforms, Customer Relationship Management (CRM) software, and other relevant technologies
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations; must be decisive
• Ability to understand customer needs and present suitable sales and service options
• Excellent planning and organization skills
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Ability to occasionally travel, as business needs require.

Benefits & Perks

Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background Verification

Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer

Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice

Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.