Customer Experience Ambassador – E‑Commerce & Support

Coca-Cola Consolidated; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Coca-Cola Consolidated in Charlotte, NC is hiring a Customer Service Ambassador to identify and resolve customer issues across phone, email, and chat channels. You will de-escalate situations, support myCoke ordering, and provide general sales and technical assistance to ensure a positive customer experience.

The role emphasizes building relationships, collaborating with internal teams, and delivering first-call resolutions.

Qualifications

• High school diploma or GED with 1 year of relevant experience.
• One or more years of customer service experience preferred.
• Food/beverage industry experience preferred.

Responsibilities

• General customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chat
• Build and maintain customer relationships
• Escalating complex customer issues to the correct team or leader
• Collaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles

Skills

Customer service experience

Education

High school diploma or GED

Job description

Coca-Cola Consolidated in Charlotte, NC is hiring a Customer Service Ambassador to identify and resolve customer issues across phone, email, and chat channels. You will de-escalate situations, support myCoke ordering, and provide general sales and technical assistance to ensure a positive customer experience.

The role emphasizes building relationships, collaborating with internal teams, and delivering first-call resolutions.