Technical Support Analyst (1019)

Myticas Consulting Inc.; Coppell (TX); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Myticas Consulting Inc. is seeking a Customer Service Representative to serve as the vital link between clients and our innovative products. You will troubleshoot technical issues, deliver engaging training sessions, and collaborate with sales and support teams to ensure top-tier service.

Location is Coppell, TX with hybrid work options, and you will help gather feedback and drive continuous improvement. This role emphasizes exceptional communication, CRM proficiency, and the ability to

Qualifications

• Excellent verbal and written communication skills.
• CRM skills and customer relationship management experience.
• Analytical mindset with ability to interpret data.
• Ability to deliver clear and impactful training.
• Proficiency with CRM tools and customer support software.
• Basic project management skills.

Skills

Excellent verbal and written comms

CRM relationship management

Analytical mindset

Problem-solving

Product knowledge

Training delivery

Basic project management

CRM tools proficiency

Tools

CRM tools

Job description

Join Our Dynamic Customer Service Team as a Customer Service Representative!

Are you passionate about delivering exceptional customer experiences and eager to make a meaningful impact? We are seeking a talented Customer Service Representative to be the vital link between our clients and our innovative products. In this role, you'll troubleshoot technical issues, conduct engaging training sessions, and collaborate closely with sales and support teams to ensure our customers receive top-tier service. Your expertise will help foster strong relationships, gather valuable feedback, and drive continuous improvement, making this a key position in our commitment to excellence.

Required Skills:

• Excellent verbal and written communication abilities
• Strong customer relationship management skills
• Analytical mindset with basic data interpretation skills
• Effective problem-solving capabilities
• Deep understanding of product features and benefits
• Ability to deliver clear and impactful training
• Basic project management skills
• Proficiency with CRM tools and customer support software

Nice to Have Skills:

• Experience with B2B client/customer service (minimum one year preferred)
• Quick learner with the ability to absorb product knowledge swiftly
• Strong organizational, time management, and multitasking skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred Education and Experience:

• Prior experience in a client-facing customer service role, especially within B2B environments

Other Requirements:

• Location flexibility with hybrid work options in NYC, White Plains, NY, Clayton, MO, Chicago, IL, or Coppell, TX
• Must be able to work in-office on Tuesdays and Wednesdays