Provider Support Specialist - Hybrid Call Center Albany

TEKsystems; City of Albany (NY); Híbrido; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO, Vacation or Sick)

Resumo da oferta

TEKsystems is seeking a Contract-to-Hire Call Center Associate in Albany, NY. You will provide customer service support in a busy call center, respond to provider inquiries, and assist with online business applications related to claims and eligibility.

The role involves recording, tracking, and monitoring call information using a CRM and participating in an extensive training program with scripts and knowledge content. Hours are Monday–Friday in a hybrid environment.

Qualificações

• Minimum of 1 year of customer service experience (call center, retail, etc.).
• Comfortable using multiple computer screens.
• Experience with call tracking/CRM systems is a plus.

Responsabilidades

• Respond to provider inquiries in a call center setting.
• Record and monitor call information in the CRM system.
• Track open tickets for follow-up and escalation.
• Assist customers using various tools including IVR and web self-service.

Conhecimentos

Computer skills

Customer service

Communication

Attention to detail

Organizational skills

Formação académica

High school diploma or GED

Ferramentas

CRM application

Descrição da oferta de emprego

TEKsystems is seeking a Contract-to-Hire Call Center Associate in Albany, NY. You will provide customer service support in a busy call center, respond to provider inquiries, and assist with online business applications related to claims and eligibility.

The role involves recording, tracking, and monitoring call information using a CRM and participating in an extensive training program with scripts and knowledge content. Hours are Monday–Friday in a hybrid environment.