B2B Customer Support Specialist – Industrial Tools (SAP)

Fives; Concord (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

12 paid holidays

401(k) matching

Medical - Dental - Vision

Pet Insurance

ID Theft Protection

Hands-on training

Tuition & Training reimbursement

Wellness programs with $ incentives

Employee engagement activities

Job summary

Fives Landis Corp is seeking a Customer Service Representative in Concord Twp., Ohio to act as the primary customer contact across phone, email, and in-person channels. You will manage the full order lifecycle, coordinate shipment activities, and support distributors using SAP.

The role targets individuals with 2–4 years of B2B customer service experience in manufacturing or industrial settings. Hours Monday–Friday 8:00–4:30, pay range $18–$26 per hour, commensurate with experience.

Qualifications

• High School diploma required.
• 2-4 years B2B customer service experience.
• Manufacturing or industrial industry experience preferred.
• Proficient with Microsoft Office; SAP knowledge preferred.

Responsibilities

• Serve as the primary customer contact via phone, email, and in-person communication.
• Manage the full order lifecycle: entry, quotes, shipment coordination, and expediting.
• Process customer and distributor orders accurately using SAP.
• Track and follow orders from quote through shipment, ensuring on-time delivery.
• Coordinate with internal teams (sales, operations, logistics) to resolve issues and meet customer expectations.
• Provide professional, timely responses to customer inquiries and service requests.
• Maintain detailed documentation and ensure customer data accuracy.

Skills

Customer service

B2B

Communication

Education

High School diploma

Tools

SAP

Microsoft Office

Job description

Fives Landis Corp is seeking a Customer Service Representative in Concord Twp., Ohio to act as the primary customer contact across phone, email, and in-person channels. You will manage the full order lifecycle, coordinate shipment activities, and support distributors using SAP.

The role targets individuals with 2–4 years of B2B customer service experience in manufacturing or industrial settings. Hours Monday–Friday 8:00–4:30, pay range $18–$26 per hour, commensurate with experience.