B2B Customer Support – Manufacturing & Supply Chain

Continental Group Sector ContiTech; Lincoln (NE); On-site; USD 50,000 - 55,000; Full time

Job summary

ContiTech is seeking a Customer Service Representative to support manufacturing and supply chain operations across North America. You will be the primary contact for customers, manage orders, returns, claims, and deliveries, and coordinate with internal teams to ensure a seamless experience.

The ideal candidate has a high school diploma and at least 1 year of customer service in a high-volume setting, with strong communication, organization, and problem-solving skills.

Qualifications

• High School Diploma or GED
• 1 year experience in customer service or customer operations
• Experience in customer service, preferably in a high-volume environment
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications
• Strong organizational and time-management skills
• Ability to prioritize and manage multiple tasks simultaneously
• Strong problem-solving and analytical skills
• High attention to detail and accuracy
• Ability to work independently with minimal supervision
• Professional demeanor and customer-focused mindset
• Ability to collaborate effectively across departments
• Understanding of commercial, logistics, shipping, manufacturing, or supply chain processes
• Legal authorization to work in the U.S. is required

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, returns, claims, refunds, and delivery requests.
• Build strong relationships with customers by providing timely, accurate, and professional service.
• Communicate proactively regarding order status, shipment updates, delays, and product availability.
• Resolve customer concerns while maintaining a positive customer experience.
• Manage inbound phone calls, emails, and customer communications through CRM, telephony, and document management systems.
• Create, update, and maintain customer cases and records within company systems.
• Process customer orders accurately while ensuring compliance with established procedures.
• Coordinate order changes, delivery requests, and escalation activities as needed.
• Work closely with manufacturing plants, logistics teams, planners, and sales representatives to support customer requirements.
• Assist in expediting production and shipments to meet customer deadlines.
• Investigate order delays and identify solutions that balance customer needs with operational capabilities.
• Develop an understanding of ContiTech's manufacturing processes, product portfolio, and plant network.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Collaborate with cross-functional teams to enhance processes and service levels.

Skills

Customer service

Communication skills

Time management

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

SAP

Salesforce

Job description

ContiTech is seeking a Customer Service Representative to support manufacturing and supply chain operations across North America. You will be the primary contact for customers, manage orders, returns, claims, and deliveries, and coordinate with internal teams to ensure a seamless experience.

The ideal candidate has a high school diploma and at least 1 year of customer service in a high-volume setting, with strong communication, organization, and problem-solving skills.