Customer Service & Quotes Specialist (Industrial Manufacturing)

Fives Intralogistics; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Life insurance

STD/LTD

401(k) match

Paid time off

Holidays

Parental leave

Tuition reimbursement

Training & development

Social events

Work-life balance

Job summary

Fives North American Combustion, Inc. in Cleveland, OH is hiring a permanent, full-time Customer Service Representative to join our team on site. The role covers order processing, quotes, and collaboration with Engineering, Logistics, and Finance to ensure customer satisfaction.

The position requires at least 2 years in customer service, exposure to manufacturing, and proficiency with Microsoft Office; SAP experience is a plus. Competitive benefits and growth opportunities are offered.

Qualifications

• Minimum 2 years of experience in a customer service-related position.
• Experience in manufacturing customer service preferred.
• Proficient in Microsoft Office applications (Outlook, Word, and Excel).
• Prior order entry and quote experience.
• Prior export order and quote experience.
• Basic export compliance knowledge.
• Prior SAP experience is a plus.

Responsibilities

• Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services.
• Performs Restricted Party Screening for inquiries and orders.
• Process domestic and export quotes.
• Process domestic and export orders into SAP-based computer system.
• Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries).
• Research spare parts for customers.
• Call Center team member.
• Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries.
• Provide pricing, product availability, and lead-time information.
• Follow up on quotations.
• Work closely with internal departments to ensure customer satisfaction (Engineering, Logistics, and Finance teams).
• Coordinate order processing, product availability, and shipping schedules.
• Monitor open issues and ensure timely follow-up.
• Monitor order status and communicate updates to customers.
• Resolve customer issues and elevate concerns when needed.

Skills

Customer service

MS Office

Order entry & quotes

Export orders & quotes

Export compliance knowledge

Tools

SAP

Job description

Fives North American Combustion, Inc. in Cleveland, OH is hiring a permanent, full-time Customer Service Representative to join our team on site. The role covers order processing, quotes, and collaboration with Engineering, Logistics, and Finance to ensure customer satisfaction.

The position requires at least 2 years in customer service, exposure to manufacturing, and proficiency with Microsoft Office; SAP experience is a plus. Competitive benefits and growth opportunities are offered.