B2B Customer Success & Orders Specialist

Parker Hannifin Corporation; Woburn (MA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k) with company matching

Tuition reimbursement

Paid time off

Holidays

Job summary

Parker Hannifin Corporation in the United States (Chomerics division) is seeking a customer-focused role that serves as the primary contact for the customer base. This position handles contract reviews, books orders, and coordinates with sales and other departments to ensure accurate and timely responses to inquiries.

Strong communication with customers, sales, and internal teams is essential. The role emphasizes independent work and teamwork, with opportunities to participate in Lean

Qualifications

• GED or High School Diploma required.
• 4-year college degree in business or related discipline preferred.
• 2-4+ years of experience in a business-to-business customer service environment required.
• Possess analytical and technical skills required to understand business practices and processes.
• Ability to learn and function with multiple software skills.
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.

Responsibilities

• Takes ownership of individual customer requests and drives them to completion.
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer's expectations.
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.
• Manage workload toward achieving team KPI goals, most importantly timeliness of complete responses.
• Comfortable sharing & implementing ideas for improvement and willing to participate in Lean Initiatives within the Company.

Skills

Excellent written, verbal, and Inter-P

Analytical skills

Interpersonal communication

Software skills

Customer service experience

Education

GED or high school diploma

4-year college degree in business or related discipline preferred

Tools

Multiple software skills

Job description

Parker Hannifin Corporation in the United States (Chomerics division) is seeking a customer-focused role that serves as the primary contact for the customer base. This position handles contract reviews, books orders, and coordinates with sales and other departments to ensure accurate and timely responses to inquiries.

Strong communication with customers, sales, and internal teams is essential. The role emphasizes independent work and teamwork, with opportunities to participate in Lean