Customer Service Rep - Support Team Member

Parker Hannifin Corporation; Woburn (MA); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Parker Hannifin Corporation, a Fortune 250 company, is seeking a customer service professional in Woburn, MA. The role supports Parker Chomerics’ customer base across multiple markets by handling contracts, booking orders, and ensuring accurate communication with customers and sales teams.

The ideal candidate possesses a high school diploma, 0–2 years in customer service, and strong written and verbal communication skills.

Qualifications

• 0-2 years of customer service experience preferred
• analytical and technical skills to understand business practices and processes
• excellent written, verbal, and interpersonal communication skills

Responsibilities

• Takes ownership of individual customer requests and drives them to completion
• Process purchase orders and quote requests while following the detailed contract review process
• Clarifies any questions with customer prior to order booking
• Monitor and manage customer portals
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs
• Manage workload toward achieving team KPI goals, especially timeliness of complete responses
• Participate in Lean Initiatives and High-Performance Teams

Skills

Customer service

Education

High School diploma / GED

Job description

Org Marketing Statement

Parker Hannifin, a Fortune 250 company, is solving the world's greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics.

Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees' well-being. We are committed to maintaining an inclusive, caring, friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you're looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can't wait to meet you.

Position Summary

This position works both independently and as a team as the primary point of contact to Chomerics' customer base. This position provides support for a variety of customer needs within multiple industrial markets by performing contract review, booking orders following established processes to meet customer expectations and handling customer inquiries. Accuracy and speed in communication to customer, sales, teammates, and cross functional departments is the key aspect of this role. It is critical a person in this role be comfortable interacting with customers & business team members in person, online and in person.

Responsibilities

• Takes ownership of individual customer requests and drives them to completion.
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer's expectations.
• Clarifies any questions with customer prior to order booking.
• Monitor and manage customer portals.
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.
• Manage workload toward achieving team KPI goals, most importantly timeliness of complete responses.
• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company
• Other duties may be assigned

Qualifications

• Must possess High School diploma or General Education Degree (GED).
• Must be a US Citizen or US Permanent resident.
• 0-2 years' customer service experience preferred, preferably in a business 2 business environment.
• Possess analytical and technical skills required to understand business practices and processes, especially with multiple software systems.
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts
• Ability to work in a goal-oriented, High-Performance Team environment.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $22.13/hr to $36.88/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity

Additional Comments

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Aff… Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.