B2B Customer Success Specialist

Parker Hannifin Corporation; Woburn (MA); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Parker Hannifin Corporation, a Fortune 250 company, is seeking a customer service professional in Woburn, MA. The role supports Parker Chomerics’ customer base across multiple markets by handling contracts, booking orders, and ensuring accurate communication with customers and sales teams.

The ideal candidate possesses a high school diploma, 0–2 years in customer service, and strong written and verbal communication skills.

Qualifications

• 0-2 years of customer service experience preferred
• analytical and technical skills to understand business practices and processes
• excellent written, verbal, and interpersonal communication skills

Responsibilities

• Takes ownership of individual customer requests and drives them to completion
• Process purchase orders and quote requests while following the detailed contract review process
• Clarifies any questions with customer prior to order booking
• Monitor and manage customer portals
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs
• Manage workload toward achieving team KPI goals, especially timeliness of complete responses
• Participate in Lean Initiatives and High-Performance Teams

Skills

Customer service

Education

High School diploma / GED

Job description

Parker Hannifin Corporation, a Fortune 250 company, is seeking a customer service professional in Woburn, MA. The role supports Parker Chomerics’ customer base across multiple markets by handling contracts, booking orders, and ensuring accurate communication with customers and sales teams.

The ideal candidate possesses a high school diploma, 0–2 years in customer service, and strong written and verbal communication skills.