Customer Service Rep - Support Team Member

Parker Hannifin; Woburn (MA); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Tuition reimbursement

PTO

Paid holidays

Job summary

Parker Chomerics is seeking a customer service specialist to act as the primary contact for our customer base. You will support a variety of needs, process orders, and engage with sales and cross-functional teams to ensure accurate, timely responses.

The role emphasizes clear communication, fast issue resolution, and proactive involvement in process improvements within a high-performance team environment.

Qualifications

• High School diploma or GED required.
• US citizen or permanent resident required.
• 0-2 years of customer service experience preferred.
• Analytical and technical skills across multiple software systems.
• Excellent written, verbal, and interpersonal communication.
• Ability to work in a goal-oriented, high-performance team environment.

Responsibilities

• Takes ownership of customer requests and drives them to completion.
• Process purchase orders and quote requests following contract review processes.
• Clarifies questions with customers prior to order booking.
• Monitor and manage customer portals.
• Collaborate with internal departments to resolve customer needs quickly.
• Maintain timely, clear communication with customers and team members.

Skills

Customer service

Communication

Analytical skills

Teamwork

Education

High School diploma / GED

Tools

CRM software

ERP systems

Job description

Org Marketing Statement

Parker Hannifin, a Fortune 250 company, is solving the world’s greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics.

Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees’ well-being. We are committed to maintaining an inclusive, caring, friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you’re looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can’t wait to meet you.

Position Summary

This position works both independently and as a team as the primary point of contact to Chomerics’ customer base. This position provides support for a variety of customer needs within multiple industrial markets by performing contract review, booking orders following established processes to meet customer expectations and handling customer inquiries. Accuracy and speed in communication to customer, sales, teammates, and cross functional departments is the key aspect of this role. It is critical a person in this role be comfortable interacting with customers & business team members in person, online and in person.

Responsibilities

• Takes ownership of individual customer requests and drives them to completion.
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations.
• Clarifies any questions with customer prior to order booking.
• Monitor and manage customer portals.
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.
• Manage workload toward achieving team KPI goals, most importantly timeliness of complete responses.
• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company
• Other duties may be assigned

Qualifications

• Must possess High School diploma or General Education Degree (GED).
• Must be a US Citizen or US Permanent resident.
• 0-2 years’ customer service experience preferred, preferably in a business 2 business environment.
• Possess analytical and technical skills required to understand business practices and processes, especially with multiple software systems.
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts
• Ability to work in a goal-oriented, High-Performance Team environment.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $22.13/hr to $36.88/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and ...
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.