B2B Customer Success & Order Specialist

Flexaust-Inc; Burlington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Flexaust-Inc, a Burlington, NC facility, seeks a Customer Service Representative to handle inquiries, process orders, and support accounts on-site. You will be the primary contact for customers and coordinate with internal teams to ensure satisfaction.

Standard hours are 8:00 AM–5:00 PM, Monday–Friday, with a focus on accuracy and timely responses. The role requires a high school diploma (Associate/Bachelor’s preferred) and prior B2B customer service experience, plus strong written and verbal

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• Prior B2B customer service or sales experience required.
• Strong written and verbal communication skills.
• Proficient with Microsoft Windows, Excel, and Word; Dynamics and Salesforce are a plus.

Responsibilities

• Serve as the primary point of contact for prospective and current customers.
• Accurately and efficiently process customer purchase orders.
• Provide customers with product, pricing, and service information.
• Troubleshoot and resolve customer issues and product concerns in a timely manner.
• Initiate and process return requests as needed.
• Prepare, enter, and maintain customer quotations.
• Maintain and update customer account information.
• Collect and process required information to set up new customer accounts.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Communication skills

Multitasking

Attention to detail

B2B experience

CRM experience

Education

High school diploma

Associate’s degree

Bachelor’s degree

Tools

Microsoft Dynamics

Salesforce

Excel

Word

Adobe

Job description

Flexaust-Inc, a Burlington, NC facility, seeks a Customer Service Representative to handle inquiries, process orders, and support accounts on-site. You will be the primary contact for customers and coordinate with internal teams to ensure satisfaction.

Standard hours are 8:00 AM–5:00 PM, Monday–Friday, with a focus on accuracy and timely responses. The role requires a high school diploma (Associate/Bachelor’s preferred) and prior B2B customer service experience, plus strong written and verbal