Customer Service & Fulfillment Specialist - Manufacturing

Flexcon; United States; Remote; USD 29,797 - 48,216; Full time

Benefits offered by this job

Competitive Compensation & Annual Bonus Program

Medical, Dental, Vision and Life Insurance

Tuition Reimbursement Program

401(k) Match

Casual Work Environment

Career Development Opportunities

Job summary

Flexcon is looking for a Customer Service Representative to ensure customer needs are met through effective communication and order management. This role requires interaction with multiple departments to enhance customer satisfaction and may involve resolving complaints related to orders and pricing.

Ideal candidates will have a Bachelor's degree and prior customer service experience, preferably within a manufacturing sector. An hourly wage of $21.63 to $35.00, along with competitive benefits, are offered.

Qualifications

• 2–3 years of previous customer service experience, preferably in a manufacturing environment.
• Ability to manage order fulfillment from receipt to delivery.
• Experience with problem-solving and proactive customer engagement.

Responsibilities

• Respond to customer inquiries via phone, e-mail, and fax.
• Manage all aspects of order fulfillment.
• Resolve customer-specific issues with logistics and pricing.

Skills

Customer service skills

Problem-solving

Communication

Education

Bachelor’s degree or equivalent business experience

Tools

SalesForce

ERP system

Job description

Flexcon is looking for a Customer Service Representative to ensure customer needs are met through effective communication and order management. This role requires interaction with multiple departments to enhance customer satisfaction and may involve resolving complaints related to orders and pricing.

Ideal candidates will have a Bachelor's degree and prior customer service experience, preferably within a manufacturing sector. An hourly wage of $21.63 to $35.00, along with competitive benefits, are offered.