Customer Service Representative

Flexaust-Inc; Burlington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Flexaust-Inc, a Burlington, NC facility, seeks a Customer Service Representative to handle inquiries, process orders, and support accounts on-site. You will be the primary contact for customers and coordinate with internal teams to ensure satisfaction.

Standard hours are 8:00 AM–5:00 PM, Monday–Friday, with a focus on accuracy and timely responses. The role requires a high school diploma (Associate/Bachelor’s preferred) and prior B2B customer service experience, plus strong written and verbal

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• Prior B2B customer service or sales experience required.
• Strong written and verbal communication skills.
• Proficient with Microsoft Windows, Excel, and Word; Dynamics and Salesforce are a plus.

Responsibilities

• Serve as the primary point of contact for prospective and current customers.
• Accurately and efficiently process customer purchase orders.
• Provide customers with product, pricing, and service information.
• Troubleshoot and resolve customer issues and product concerns in a timely manner.
• Initiate and process return requests as needed.
• Prepare, enter, and maintain customer quotations.
• Maintain and update customer account information.
• Collect and process required information to set up new customer accounts.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Communication skills

Multitasking

Attention to detail

B2B experience

CRM experience

Education

High school diploma

Associate’s degree

Bachelor’s degree

Tools

Microsoft Dynamics

Salesforce

Excel

Word

Adobe

Job description

Company Overview

Flexaust is a multinational manufacturer of high-quality hose and ducting products serving commercial and industrial markets. We are currently seeking a full-time Customer Service Representative to join our team at our Burlington, North Carolina facility.

Position Summary

The Customer Service Representative is responsible for delivering a high level of service to both prospective and existing customers. This role serves as the primary point of contact for customer inquiries, order processing, and account support. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while communicating professionally with customers and internal teams.

Key Responsibilities

• Serve as the primary point of contact for prospective and current customers
• Accurately and efficiently process customer purchase orders
• Provide customers with product, pricing, and service information
• Troubleshoot and resolve customer issues and product concerns in a timely manner
• Initiate and process return requests as needed
• Prepare, enter, and maintain customer quotations
• Maintain and update customer account information
• Collect and process required information to set up new customer accounts
• Collaborate with internal departments to ensure customer satisfaction

Requirements

Education & Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
• Prior B2B customer service or sales experience required
• Strong written and verbal communication skills
• Ability to communicate clearly and professionally with customers and colleagues
• Proficient with Microsoft Windows, Excel, and Word
  • Experience with Microsoft Dynamics and Adobe is a plus
  • Experience with Salesforce is a plus
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and competing priorities
• Must be eligible to work in North Carolina

Work Environment

This is a full-time, on-site position located in Burlington, NC, with standard hours of 8:00 AM – 5:00 PM, Monday through Friday.