B2B Customer Success & Solutions Specialist

2024; Plant (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Byrne Electrical is seeking an experienced customer service professional to manage day-to-day B2B accounts and act as a liaison among production, engineering, and purchasing teams.

You will provide product information, handle inquiries about lead times and specifications, and help drive customer satisfaction while coordinating with internal departments and supporting continuous improvement initiatives.

Qualifications

• At least 2 years of experience in B2B customer service.
• Strong written and verbal communication skills.
• Proficiency with MS Excel and Word.
• Experience with ERP/CRM systems is a plus.
• Bachelor’s Degree in a related field preferred.

Responsibilities

• Manage Commercial Contract Office accounts and build relationships.
• Provide internal support to increase customer sales.
• Serve as customer service liaison; answer questions on lead times and specs.
• Coordinate customs clearance and international shipping when necessary.
• Initiate proactive calls to customers and assess satisfaction.
• Collaborate with production, engineering, and purchasing teams.
• Support continuous improvement initiatives.

Skills

B2B customer service

Written & verbal communication

Multitasking

Patience

Customer relationship management

Education

Bachelor's degree

Tools

MS Excel

MS Word

ERP systems

CRM systems

Job description

Byrne Electrical is seeking an experienced customer service professional to manage day-to-day B2B accounts and act as a liaison among production, engineering, and purchasing teams.

You will provide product information, handle inquiries about lead times and specifications, and help drive customer satisfaction while coordinating with internal departments and supporting continuous improvement initiatives.