Customer Success & Orders Specialist

International Medical Group; La Porte, Northern (IN, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid parental leave

Paid time off

Job summary

B&B Manufacturing, now part of Solve Industrial Motion Group, is seeking a Customer Service Representative to be the primary contact for customers, handling product and service inquiries, orders, and account questions from our Indiana operations.

You will collaborate with internal teams to fulfill orders, maintain accurate records, resolve concerns, and ensure satisfaction through professional communication and timely follow-up.

Qualifications

• High School or GED required.
• Associate degree with a focus on business administration preferred.
• Proficient in Microsoft Office.
• Experienced with enterprise software solutions (JobBoss2).
• Outgoing, positive attitude.
• Operating with a high level of integrity and professionalism.
• Able to understand customer and market requirements.
• Willing to work with a global team.

Responsibilities

• Interacts with customers via telephone and email to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Provides timely feedback to management regarding customer satisfaction.
• Interacts with B&B/Solve employees and representatives from various departments and locations to provide and receive information on customer orders and inquiries.
• Collects and enters orders for new or additional products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Adheres to all B & B and Solve policies, procedures, and business ethics codes.
• Performs other related duties as assigned.

Skills

Strong communication

Teamwork

Professionalism

Integrity

Education

High School or GED

Associate degree in business administration

Tools

Microsoft Office

JobBoss2

Job description

B&B Manufacturing, now part of Solve Industrial Motion Group, is seeking a Customer Service Representative to be the primary contact for customers, handling product and service inquiries, orders, and account questions from our Indiana operations.

You will collaborate with internal teams to fulfill orders, maintain accurate records, resolve concerns, and ensure satisfaction through professional communication and timely follow-up.