Global Customer Success & Order Specialist

Solve Industrial Motion Group; La Porte (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Life insurance

401(k) match

Parental leave

Paid time off

Collaborative team

Job summary

Solve Industrial Motion Group, including its B&B Manufacturing unit, is seeking a Customer Service Representative to serve as the primary contact for customers, handling product information, orders, and account inquiries with professionalism and timely follow-up.

You will collaborate across departments and locations to coordinate order fulfillment, maintain accurate records, and ensure high customer satisfaction while representing the company’s values of integrity and teamwork.

Qualifications

• High School diploma or GED required.
• Associate degree in business administration preferred.
• Proficient in Microsoft Office suite.
• Experience with enterprise software solutions (JobBoss2).
• Outgoing, positive attitude.
• Operate with integrity and professionalism.
• Able to understand customer and market requirements.
• Willing to work with a global team.

Responsibilities

• Interacts with customers via telephone and email to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Provides timely feedback to management regarding customer satisfaction.
• Interacts with B&B and Solve employees and representatives from various departments and locations to provide and receive information on customer orders and inquiries.
• Collects and enters orders for new or additional products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Adheres to all B & B and Solve policies, procedures, and business ethics codes.
• Performs other related duties as assigned.

Skills

Microsoft Office

Outgoing personality

Integrity

Customer needs

Global team

Education

High School or GED

Associate degree - business administration

Tools

JobBoss2

Job description

Solve Industrial Motion Group, including its B&B Manufacturing unit, is seeking a Customer Service Representative to serve as the primary contact for customers, handling product information, orders, and account inquiries with professionalism and timely follow-up.

You will collaborate across departments and locations to coordinate order fulfillment, maintain accurate records, and ensure high customer satisfaction while representing the company’s values of integrity and teamwork.