B2B Customer Service & Order-Management Lead

Amaya Solutions, Inc.; Florida; On-site; USD 85,000 - 110,000; Full time

Job summary

Amaya Solutions, Inc. is seeking a Customer Service Manager to lead the order-to-cash process in a B2B setting and to coordinate across Sales, Operations, Accounting, and Logistics. This role requires guiding a team, ensuring accurate quotations, orders, pricing, and invoices, and acting as a SAP B1 expert.

You will optimize order-management workflows, improve efficiency, and resolve complex customer issues while maintaining high standards of service and customer satisfaction.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years in customer service, order management, or related work in a B2B setting.
• Supervisory or leadership experience with coaching and development.
• Strong SAP Business One and ERP system knowledge for quotes, orders, pricing, invoicing.

Responsibilities

• Lead and oversee daily Customer Service team activities with accuracy and speed.
• Oversee SAP Business One processes for quotations, orders, pricing, and invoicing.
• Coordinate domestic and international orders with Sales, Operations, Logistics, and Accounting.
• Escalate complex issues and coordinate cross-functional resolution.
• Develop and improve customer service procedures and workflows.
• Monitor workload and adjust priorities to meet targets.
• Ensure accurate customer pricing, records, and shipping information in SAP and HubSpot.

Skills

SAP Business One experience

Order management

Customer service

Problem solving

Communication skills

Cross-functional collaboration

Attention to detail

Time management

Education

Bachelor’s degree in Business Administration/Management

Tools

SAP Business One

Microsoft Office (Excel, Word, Outlook)

Job description

Amaya Solutions, Inc. is seeking a Customer Service Manager to lead the order-to-cash process in a B2B setting and to coordinate across Sales, Operations, Accounting, and Logistics. This role requires guiding a team, ensuring accurate quotations, orders, pricing, and invoices, and acting as a SAP B1 expert.

You will optimize order-management workflows, improve efficiency, and resolve complex customer issues while maintaining high standards of service and customer satisfaction.