B2B Customer Success & Order Fulfillment Specialist

Composites One; Fort Worth (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Annual bonuses

Profit sharing

Comprehensive health programs

Professional growth opportunities

Job summary

A leading composites distribution firm in Fort Worth, Texas, is seeking a Customer Service Representative to act as the primary contact for customers. The role involves ensuring accurate order entries, resolving customer inquiries, and maintaining customer accounts. Candidates should have experience in customer service and be proficient in MS Office. This position promises a collaborative environment focusing on teamwork and communication, with opportunities for bonuses and profit sharing based on company performance.

Qualifications

• 3+ years of related experience in a non-retail customer service environment.
• Familiar with standard practices and procedures in customer service.
• Ability to learn internal database and software systems.

Responsibilities

• Facilitate the order fulfillment process and maintain positive customer relationships.
• Respond to inquiries via phone, email, chat, and written correspondence.
• Monitor inventory and alert sales when adverse stocking levels occur.

Skills

Customer service experience

Proficient in MS Office

Effective communication

Problem resolution

Education

High school diploma or equivalent

Associate's degree in a business-related field

Tools

ERP systems

SharePoint

Outlook

Microsoft Teams

Job description

A leading composites distribution firm in Fort Worth, Texas, is seeking a Customer Service Representative to act as the primary contact for customers. The role involves ensuring accurate order entries, resolving customer inquiries, and maintaining customer accounts. Candidates should have experience in customer service and be proficient in MS Office. This position promises a collaborative environment focusing on teamwork and communication, with opportunities for bonuses and profit sharing based on company performance.