B2B Customer Fulfillment & Support Specialist

Composites One; Rock Hill (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Annual bonuses

Profit sharing

Health programs

Retirement plans

Wellness programs

Professional growth

Job summary

Composites One in Rock Hill, SC, is looking for a Customer Service Representative to serve as the primary contact for customers. This role involves responding to inquiries, managing order fulfillment, and resolving issues. Candidates should have 3+ years of experience in customer service and be proficient in MS Office. The position offers benefits including annual bonuses, profit sharing, and professional growth programs. A commitment to diversity and inclusion is integral to our company values.

Qualifications

• 3+ years related experience in a non-retail customer service environment.
• Familiar with standard customer service practices.
• Ability to learn internal database and software systems.

Responsibilities

• Facilitate the order fulfillment process while building positive customer relationships.
• Ensure accurate and timely order entry.
• Resolve billing and order issues.

Skills

Customer service experience

Communication skills

Problem resolution

ERP system knowledge

Proficient in MS Office

Education

High school diploma or equivalent

Associate's degree in a business-related field

Tools

MS Office

SharePoint

Outlook

Teams

Job description

Composites One in Rock Hill, SC, is looking for a Customer Service Representative to serve as the primary contact for customers. This role involves responding to inquiries, managing order fulfillment, and resolving issues. Candidates should have 3+ years of experience in customer service and be proficient in MS Office. The position offers benefits including annual bonuses, profit sharing, and professional growth programs. A commitment to diversity and inclusion is integral to our company values.