Pro Customer Service/Sales

The Home Depot; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Fort Worth, Texas is seeking dedicated individuals for their Pro Customer Service/Sales Team. This team is responsible for providing exceptional service to professional customers including contractors and property owners. Team members will assist in order fulfillment, offer tailored product recommendations, and work collaboratively to meet sales goals. Bilingual communication may be preferred to cater to diverse customer needs and enhance service delivery.

Qualifications

• Bilingual communication skills may be preferred based on customer needs.

Responsibilities

• Deliver exceptional service to Pro customers including contractors and commercial clients.
• Support the Pro customer journey from order fulfillment to tailored delivery solutions.
• Meet monthly sales goals and drive store sales.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.