B2B Customer Success & Order Specialist

Composites ONE; Vancouver (WA); On-site; USD 30,996 - 33,062; Full time

Job summary

Composites ONE is looking for a Customer Service Representative in Vancouver, WA. In this role, you will serve as the primary contact for our customers, handling inquiries and ensuring accurate order management. Your responsibilities include responding to customer requests, maintaining accounts, and ensuring on-time delivery.

The ideal candidate has over 3 years of relevant experience and good communication skills. Compensation ranges from $22.50 to $24.00 per hour depending on experience.

Qualifications

• 3+ years of experience in a non-retail customer service environment.
• Familiarity with standard customer service practices and procedures.
• Ability to learn internal database and software systems.

Responsibilities

• Ensure accurate order entry and timely delivery.
• Respond to customer inquiries via multiple channels.
• Monitor customer inventory and alert sales functions.

Skills

Customer service experience

MS Office proficiency

Communication skills

Education

High school diploma or equivalent

Associate's degree in a business-related field

Tools

ERP systems

SharePoint

Outlook

Microsoft Teams

Job description

Composites ONE is looking for a Customer Service Representative in Vancouver, WA. In this role, you will serve as the primary contact for our customers, handling inquiries and ensuring accurate order management. Your responsibilities include responding to customer requests, maintaining accounts, and ensuring on-time delivery.

The ideal candidate has over 3 years of relevant experience and good communication skills. Compensation ranges from $22.50 to $24.00 per hour depending on experience.