Merchant Success Specialist

ShipMonk; Fort Worth (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

A leading logistics and fulfillment company located in Fort Worth, Texas is seeking a Customer Service Representative to manage merchant communications and ensure satisfaction. The role includes facilitating issue resolution, supporting the merchant lifecycle, and partnering with internal teams. Candidates should have 1-2 years of customer service experience as well as knowledge in logistics or e-commerce. A Bachelor’s Degree or equivalent experience is required.

Qualifications

• 1-2 years of experience in a Customer Service position.
• 1-2 years of experience in Logistics, Supply Chain, or E-Commerce.

Responsibilities

• Serve as the primary point of contact for merchants.
• Manage queue of incoming merchant contacts (phone, chat, email).
• Ensure requests are completed on time with warehouse management.
• Build long-term relationships with merchants.
• Educate merchants on service offerings.

Skills

Customer service skills

Logistics knowledge

E-Commerce understanding

Communication

Education

Bachelor’s Degree or equivalent work experience

Job description

A leading logistics and fulfillment company located in Fort Worth, Texas is seeking a Customer Service Representative to manage merchant communications and ensure satisfaction. The role includes facilitating issue resolution, supporting the merchant lifecycle, and partnering with internal teams. Candidates should have 1-2 years of customer service experience as well as knowledge in logistics or e-commerce. A Bachelor’s Degree or equivalent experience is required.