B2B Customer Success & Order Specialist

Composites One LLC; Bristol, Northern (RI, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Composites One LLC is seeking a Customer Service Representative to serve as the primary contact for customers, handling inquiries, order entries, and non-technical issue resolution. You will coordinate with Sales, Procurement, and Technical Teams to ensure customer satisfaction and timely deliveries.

The role emphasizes proactive communication, accurate pricing maintenance in ERP, and building strong customer relationships while supporting internal teams and maintaining data integrity.

Qualifications

• 3+ years related experience in a non-retail customer service environment
• Familiar with standard concepts, practices and procedures related to customer service
• High school diploma, GED or equivalent
• Proficient in MS Office, including Word and Excel
• Ability to learn internal database and software systems
• Travel: Up to 5%

Responsibilities

• Effectively facilitate the order fulfillment process while building positive relationships with customers and team members
• Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items
• Respond to inquiries via phone, email, chat, B2B and/or written correspondence from customers and team members
• Resolve billing and order issues
• Oversee new customer and new item set-up following internal processes
• Monitor customer inventory and alert sales and procurement when adverse stocking levels occur
• Communicate pricing data and coordinate with Sales Reps and Price Support Teams as needed
• Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Associate's degree in business-related field

Tools

MS Word

MS Excel

MS Office

Job description

Composites One LLC is seeking a Customer Service Representative to serve as the primary contact for customers, handling inquiries, order entries, and non-technical issue resolution. You will coordinate with Sales, Procurement, and Technical Teams to ensure customer satisfaction and timely deliveries.

The role emphasizes proactive communication, accurate pricing maintenance in ERP, and building strong customer relationships while supporting internal teams and maintaining data integrity.