Customer Experience Specialist - Front Desk & Orders

Dufresne Spencer Group, LLC dba Ashley; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Extended health, dental and vision insurance

Employee Discount from 10% – 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

A leading furniture company is looking for a Customer Service Representative in Fort Worth, Texas, to engage with customers and support retail operations. The role involves greeting customers, processing sales orders, managing customer accounts, and collaborating with team members to provide exceptional service. Candidates should have a high school diploma and experience in customer service and office tasks. This position offers various benefits including health insurance, employee discounts, and paid time off.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet all customers professionally and represent the brand.
• Assist with processing sales orders and customer account management.
• Process payments accurately and reconcile transactions.
• Address customer inquiries and resolve issues appropriately.
• Maintain accurate records and prepare routine reports.

Skills

Customer service

Communication

Team collaboration

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

A leading furniture company is looking for a Customer Service Representative in Fort Worth, Texas, to engage with customers and support retail operations. The role involves greeting customers, processing sales orders, managing customer accounts, and collaborating with team members to provide exceptional service. Candidates should have a high school diploma and experience in customer service and office tasks. This position offers various benefits including health insurance, employee discounts, and paid time off.