Customer Service Representative I

Bourns, Inc.; Riverside (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Bourns, Inc. is seeking a Customer Service Representative I for our Riverside, California team. This is a full-time, temporary 6-month assignment focusing on order management, customer inquiries, and collaboration with sales and logistics.

The role requires 1–3 years in customer service or related fields, with strong communication and organizational skills. SAP experience and MS Office proficiency are a plus.

Qualifications

• High school diploma or equivalent required; further study preferred.
• 1–3 years of customer service, sales support, or related experience desired.
• Strong verbal and written communication skills; able to interact with all levels of staff.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Process customer orders accurately and verify details.
• Coordinate expedited deliveries and manage order activities.
• Liaise between customers and internal departments to resolve issues.
• Analyze order status requests and generate reports.

Skills

Customer service

Communication

Organizational skills

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Continued education / professional development desirable

Tools

SAP

Microsoft Office

Job description

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Title: Customer Service Representative I

Career at Bourns:

If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.
Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.

Job Description:

Location: Riverside, CA
Department: Selling
Employment Type: Full-Time, Temporary
Duration: 6 Months
Hiring Range: $19-$21 Hourly

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Riverside, California. This role is ideal for individuals who excel at resolving customer issues, optimizing order management processes, and working collaboratively in a fast-paced business environment. This is a business to business (B2B) operations role (not a call center position). In this role, you will act as a key point of contact for customers, distributors, and sales representatives, to drive satisfaction and support business growth.

Position Summary

As a Customer Service Representative I, you will serve as primary point of contact for customers and business partners, managing complex order lifecycles, distributor accounts, and internal sales support. You will work closely with supply chain, logistics, and sales representatives to drive account satisfaction and streamline delivery processes. This role offers valuable exposure to service operations, sales support, and business systems while providing opportunities for professional growth.

Key Responsibilities

• Respond promptly and professionally to customer.
• Process customer orders accurately and verify order information for completeness.
• Coordinate expedited deliveries and support customer order management activities.
• Act as a liaison between customers and internal departments to resolve inquiries and issues.
• Analyze and respond to order status requests, open order reports, quotations, and performance reports.
• Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
• Prepare reports, charts, and data to support sales and customer service activities.
• Ensure compliance with company policies, procedures, and customer agreements.
• Perform additional duties as assigned.

Qualifications

• Education
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • Continued education, vocational training, or professional development is highly desirable.
• Experience
  • 1 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.
  • Strong customer service orientation and commitment to deliver exceptional support.
  • Excellent verbal and written communication skills.
  • Ability to effectively interact with customers, colleagues, and management at all levels.
  • Strong organizational and time management skills.
  • Attention to detail and ability to manage multiple priorities.
  • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • SAP experience is a plus.
  • Bilingual Spanish language skills are desirable but not required.

Why Join Bourns?

At Bourns, you'll become part of a respected global organization with a long history of innovation, quality, and customer commitment. We offer a collaborative work environment where employees are supported in developing their skills and advancing their careers.

Benefits of Working at Bourns

• Competitive compensation and benefits package
• Career growth and development opportunities
• Collaborative and team-oriented culture
• Exposure to global customers and business operations
• Stable, industry-leading organization with a strong reputation for innovation

Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team.