B2B Customer Service & Sales Specialist

FASTSIGNS Parker/Castle Rock; Indianapolis (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Paid time off

Paid vacation and holidays

Ongoing training opportunities

Job summary

FASTSIGNS Parker/Castle Rock in Indianapolis, IN is seeking a Customer Service Representative to join our team. You will be the first point of contact for inquiries, prepare estimates, and manage the sales process from inquiry to order fulfillment.

The role emphasizes building long-term relationships with B2B clients and collaborating with production teams to meet client needs. The ideal candidate has 2+ years in customer-facing roles, strong communication skills, and a professional demeanor.

Qualifications

• 2+ years in customer-facing roles.
• Friendly, approachable and professional demeanor.
• Strong written and verbal communication skills.
• Proficient with CRM, MS Office and email platforms.

Responsibilities

• Serve as the first point of contact for inbound calls and inquiries.
• Prepare estimates, create proposals, and manage the sales process from inquiry to order.
• Collaborate with production and installation teams to meet client needs.
• Participate in daily meetings and sales strategy sessions.
• Build and maintain long-term relationships with B2B clients.
• Make outbound calls to generate opportunities and close sales.

Skills

Customer communication

CRM systems

Microsoft Office

Phone & email etiquette

B2B experience

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Email platforms

Job description

FASTSIGNS Parker/Castle Rock in Indianapolis, IN is seeking a Customer Service Representative to join our team. You will be the first point of contact for inquiries, prepare estimates, and manage the sales process from inquiry to order fulfillment.

The role emphasizes building long-term relationships with B2B clients and collaborating with production teams to meet client needs. The ideal candidate has 2+ years in customer-facing roles, strong communication skills, and a professional demeanor.