B2B Customer Service & Sales Specialist

FASTSIGNS of West Metro, MN; Indianapolis (IN); On-site; USD 49,594,000 - 71,635,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Paid time off

Paid vacation and holidays

Performance bonus

Ongoing training opportunities

Job summary

FASTSIGNS is seeking a friendly, professional Customer Service Representative to join our team in a fast-paced environment. You will be the first point of contact for inbound calls, emails, and online inquiries, and you will support the sales process from inquiry to order fulfillment.

The ideal candidate has 2+ years in customer-facing roles, excellent communication skills, and familiarity with CRM systems and Microsoft Office. A high school diploma or equivalent is required.

Qualifications

• 2+ years of experience in customer-facing roles
• Friendly, approachable personality with a professional demeanor
• Strong communication via phone and email
• Ability to stay composed and effective under pressure
• Organized and detail-oriented, with the ability to manage multiple priorities
• Familiar with CRM systems, Microsoft Office, and email platforms
• High school diploma or equivalent
• Great listening and organization skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)

Responsibilities

• Serve as the first point of contact for inbound calls, emails, and online inquiries
• Prepare estimates, create proposals, and manage the sales process from inquiry to order fulfillment
• Collaborate with the production and installation teams to ensure client needs are met
• Contribute to daily team meetings and sales strategy sessions
• Build and maintain long-term relationships with B2B clients
• Make outbound calls and follow up with business clients to generate opportunities and close sales

Skills

B2B sales

Communication

CRM systems

Microsoft Office

Email platforms

Organization

Detail-oriented

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

FASTSIGNS is seeking a friendly, professional Customer Service Representative to join our team in a fast-paced environment. You will be the first point of contact for inbound calls, emails, and online inquiries, and you will support the sales process from inquiry to order fulfillment.

The ideal candidate has 2+ years in customer-facing roles, excellent communication skills, and familiarity with CRM systems and Microsoft Office. A high school diploma or equivalent is required.