B2B Customer Care & Orders Specialist

Pop-Up Talent; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Pop-Up Talent is seeking a customer service specialist to manage domestic orders, returns, and inquiries from customers and sales reps. The role emphasizes accuracy, quick follow-up, and cross-functional coordination.

The ideal candidate has 2+ years of professional customer service experience and strong MS Excel/Word/Outlook skills. You will educate customers on product use and coordinate with sales to ensure smooth deliveries.

Qualifications

• At least 2+ years of experience communicating with commercial customers in a professional setting.

Responsibilities

• Participates in departmental quarterly plans and performs essential duties.
• Enters and follows up on customer orders and demo/sample requests from sales force.
• Handles service requests and provides loaners as needed.
• Assists customers with returns for credit of MicroAire products.
• Establishes new customer accounts and trains users on the company site.

Skills

Customer communication

Detail-oriented

Organizational skills

Multi-tasking

Problem solving

Tools

Excel

Word

Outlook

Job description

Pop-Up Talent is seeking a customer service specialist to manage domestic orders, returns, and inquiries from customers and sales reps. The role emphasizes accuracy, quick follow-up, and cross-functional coordination.

The ideal candidate has 2+ years of professional customer service experience and strong MS Excel/Word/Outlook skills. You will educate customers on product use and coordinate with sales to ensure smooth deliveries.