Client Care & Order Support Specialist

CBT; Springboro (OH); On-site; USD 38,000 - 56,000; Full time

Job summary

CBT is seeking a Customer Care Specialist to ensure focused and productive communication with clients and vendors in a fast-paced office setting. You will expedite orders, process returns, answer calls, and provide accurate information to support the sales process.

With 3–5 years of admin or sales support experience and strong Excel/Word skills, you will collaborate with shipping, QA, and accounting to resolve issues and improve service quality. This role is office-based in the tristate region.

Qualifications

• High School Diploma or Equivalent.
• 3–5 years of administrative or sales support experience.
• Proficient in Microsoft Word and Excel; able to learn other software.
• Strong written and verbal communication; detail-oriented.

Responsibilities

• Expedite and follow up on new and existing orders (verify pricing/part numbers/quantities).
• Process returns and credits.
• Answer telephone calls, take and deliver accurate messages.
• Respond to requests by gathering and providing information; refer non-routine calls to appropriate staff.
• Coordinate with shipping department and suppliers for timely shipment of product.
• Compile weekly reports as needed by customers in Excel format.
• Support inside and outside sales; assist with training new Specialists.

Skills

Administrative support

Microsoft Office

Communication

Attention to detail

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

CBT is seeking a Customer Care Specialist to ensure focused and productive communication with clients and vendors in a fast-paced office setting. You will expedite orders, process returns, answer calls, and provide accurate information to support the sales process.

With 3–5 years of admin or sales support experience and strong Excel/Word skills, you will collaborate with shipping, QA, and accounting to resolve issues and improve service quality. This role is office-based in the tristate region.