B2B Customer Care & Order Coordinator

OmniMax; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Gibraltar is seeking a Customer Care Representative to support B2B customers in a manufacturing setting. You will manage orders, communication, and account activities, coordinating with production, operations, and logistics to ensure accurate processing and timely updates.

A background in ERP systems and customer relationship management is essential. You will work with Oracle, SAP, and Salesforce to maintain records, respond to inquiries, and support continuous improvement efforts.

Qualifications

• Experience supporting B2B customers in a manufacturing, industrial, distribution, or construction products environment.
• Ability to maintain accurate customer records in ERP systems and CRM platforms.
• Strong communication and relationship-building skills, with attention to detail.

Responsibilities

• Process customer orders via email, EDI, and phone inquiries.
• Enter and maintain order information in ERP systems.
• Serve as primary contact for product availability, order status, lead times, and pricing inquiries.
• Communicate order updates, delivery changes, and ship dates to customers.
• Coordinate with production, operations, inventory, and shipping to meet expectations.
• Research and resolve customer inquiries promptly and professionally.
• Maintain customer records in Oracle, Salesforce or similar systems.
• Support general office activities and day-to-day administrative tasks.
• Contribute to continuous improvement to enhance satisfaction and efficiency.

Skills

Customer service

Order management

Customer communication

Multitasking

Relationship building

Education

High School Diploma or GED

Tools

Oracle

SAP

Salesforce

Microsoft Office

Job description

Gibraltar is seeking a Customer Care Representative to support B2B customers in a manufacturing setting. You will manage orders, communication, and account activities, coordinating with production, operations, and logistics to ensure accurate processing and timely updates.

A background in ERP systems and customer relationship management is essential. You will work with Oracle, SAP, and Salesforce to maintain records, respond to inquiries, and support continuous improvement efforts.