B2B Customer Advocate & Order Specialist

Parker Hannifin

Woburn (MA)

On-site

USD 30,000 - 50,000

Full time

3 days ago

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Benefits offered by this job

Annual Incentive Program

Medical, prescription, dental, vision

401(k) Plan with company matching

Job summary

Parker Hannifin is seeking a Customer Service professional to manage the post-sale customer experience in a fast-paced environment. You will review contracts, book orders, and communicate with customers, sales, and internal teams.

The role emphasizes accuracy, responsiveness, and customer advocacy across multiple industrial markets. The position supports a culture of continuous improvement, Lean initiatives, and teamwork, with an emphasis on timely, clear updates to customers and

Qualifications

US citizenship or permanent residency required.
GED or high school diploma required.
4-year college degree in business or related discipline preferred.
2–4+ years of experience in a B2B customer service environment.
Ability to learn and function with multiple software systems.
Excellent written, verbal, and interpersonal communication skills.

Responsibilities

Takes ownership of individual customer requests and drives them to completion.
Process purchase orders and quote requests following the contract review process.
Act as a customer advocate with internal teams to drive fast resolutions.
Maintain communication with customers and cross-functional teams.
Support workload management to meet team KPIs and timeliness.