B2B Client Account Specialist – Inside Sales

Fully Promoted; Peoria, Northern (IL, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Fully Promoted is seeking a Client Account Specialist to drive sales and manage customer relationships for branded apparel and promotional products. This sales-forward role blends inside sales, prospecting, and account management while serving as a primary contact for clients.

If you enjoy outbound calls, relationship-building, and helping businesses find promotional solutions, this position offers structure, variety, and growth.

Qualifications

• Experience in inside sales or account management.
• Comfort with prospecting and follow-up.
• Strong communication and time-management skills.
• Basic computer skills (Windows, MS Office).
• Experience with POS, CRM systems a plus.
• Promotional products or graphics industry helpful but not required.

Responsibilities

• Serve as the first point of contact for clients in person, by phone, and email.
• Respond to inquiries with product recommendations, pricing, and quotes.
• Conduct outbound sales calls and telemarketing to existing clients and prospects.
• Follow up with top clients and manage ongoing account relationships.
• Prospect new business using lead lists and local resources.
• Support in-house marketing efforts, including direct mail campaigns.
• Guide clients through order lifecycle from quote to completion.
• Complete work orders, invoices, and customer records accurately.
• Maintain CRM for effective follow-ups.
• Build relationships with vendors to support pricing and accuracy.
• Cross-train in other areas and assist ownership with reporting.

Skills

Inside sales

Customer service

Account management

Prospecting

Time management

Tools

Windows

Microsoft Office

POS systems

CRM systems

Job description

Fully Promoted is seeking a Client Account Specialist to drive sales and manage customer relationships for branded apparel and promotional products. This sales-forward role blends inside sales, prospecting, and account management while serving as a primary contact for clients.

If you enjoy outbound calls, relationship-building, and helping businesses find promotional solutions, this position offers structure, variety, and growth.