Client Account Specialist

Fully Promoted; Peoria, Northern (IL, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Fully Promoted is seeking a Client Account Specialist to drive sales and manage customer relationships for branded apparel and promotional products. This sales-forward role blends inside sales, prospecting, and account management while serving as a primary contact for clients.

If you enjoy outbound calls, relationship-building, and helping businesses find promotional solutions, this position offers structure, variety, and growth.

Qualifications

• Experience in inside sales or account management.
• Comfort with prospecting and follow-up.
• Strong communication and time-management skills.
• Basic computer skills (Windows, MS Office).
• Experience with POS, CRM systems a plus.
• Promotional products or graphics industry helpful but not required.

Responsibilities

• Serve as the first point of contact for clients in person, by phone, and email.
• Respond to inquiries with product recommendations, pricing, and quotes.
• Conduct outbound sales calls and telemarketing to existing clients and prospects.
• Follow up with top clients and manage ongoing account relationships.
• Prospect new business using lead lists and local resources.
• Support in-house marketing efforts, including direct mail campaigns.
• Guide clients through order lifecycle from quote to completion.
• Complete work orders, invoices, and customer records accurately.
• Maintain CRM for effective follow-ups.
• Build relationships with vendors to support pricing and accuracy.
• Cross-train in other areas and assist ownership with reporting.

Skills

Inside sales

Customer service

Account management

Prospecting

Time management

Tools

Windows

Microsoft Office

POS systems

CRM systems

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

Client Account Specialist – B2B Sales & Customer Service

Fully Promoted is seeking a Client Account Specialist to drive sales and manage customer relationships for our branded apparel and promotional products business. This role is sales-forward, blending inside sales, prospecting, and account management while serving as a primary point of contact for clients.

If you’re comfortable making outbound calls, enjoy building relationships, and like helping businesses find the right promotional solutions, this role offers structure, variety, and growth.

Why You’ll Want This Job

• You work in a true inside sales role with real ownership of customer relationships
• You build B2B sales, prospecting, and account management skills
• You get a consistent weekday schedule
• You work with tangible products that businesses actually use and value
• You see direct results from your outreach and follow-up efforts

What You’ll Do

• Serve as the first point of contact for clients in person, by phone, and via email
• Respond to inbound inquiries with product recommendations, pricing, and quotes
• Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects
• Follow up with top clients and manage ongoing account relationships
• Prospect new business using lead lists, directories, and local business resources
• Support and execute in-house marketing efforts, including direct mail campaigns
• Guide clients through the full order lifecycle, from quote to completion
• Accurately complete work orders, invoices, and customer records
• Maintain and update the customer database/CRM for effective follow-ups
• Build strong relationships with vendors to support pricing and order accuracy
• Cross-train in other areas of the store and assist ownership with reporting and administrative tasks

What We’re Looking For

• Previous experience in inside sales, customer service, or account management
• Comfort with prospecting, and follow-up
• Strong communication, organization, and time-management skills
• Basic computer skills, including Windows and Microsoft Office
• Experience with POS, accounting, or CRM systems is a plus
• Promotional products, embroidery, or graphics industry experience is helpful but not required

Physical Requirements

• Ability to stand for extended periods as needed
• Ability to lift 50 pounds

About Fully Promoted

Fully Promoted helps businesses grow through custom apparel, promotional products, and branded marketing solutions. We offer a collaborative, sales-driven environment with training, support, and opportunities to grow. You help brands show up polished and professional, because the right fit matters. Join us!